3% of annual commit in advance for Annual Flex Plans or 10% of monthly consumption in arrears for PAYG
5% of annual commit in advance <$500k NZD per month, 4% of annual commit in advance <$1.5M NZD per month, >$1.5M NZD - $3%*****
*****NZ Government aggregate pooling permitted - if accepted into the NZ Aggregate Government Pooling Plan, aggregate monthly billing over $1.5M NZD per month will qualify for Enterprise Support at 2.5% of each accepted agencies annual commitment. (Subject to minimum monthly fee per agency of $2,500)
Minimum Service Period
None
1 year
1 year
Dynamically Updated Support Documentation
Yes
Yes
Yes
Designated Technical Account Manager Included
No
No
Yes***
***for minimum monthly fee of $15,000, available Business Hours
Billing Assistance
No
No
Pro-active billing support and cost optimisation
Managed Services Upgrade
No
No
Yes****
****for an additional fee
Response SLA
Per Pillar Document
Per Pillar Document
Per Pillar Document
Performance SLA**
No
Yes
Yes
**see service pillar link
Minimum Monthly Fee*
NIL
$2,000
$10,000
*minimum monthly fee is invoiced annually in advance unless PAYG Business Support
*minimum monthly fee is invoiced annually in advance unless PAYG Business Support **see service pillar link – teamcloud.nz/legal ***for minimum monthly fee of $15,000, available Business Hours ****for an additional fee *****NZ Government aggregate pooling permitted - if accepted into the NZ Aggregate Government Pooling Plan, aggregate monthly billing over $1.5M NZD per month will qualify for Enterprise Support at 2.5% of each accepted agencies annual commitment. (Subject to minimum monthly fee per agency of $2,500)
Rates are graduated, so for a $3M per month in annual TCUC committed spend, support would be calculated as 5% of the first $500K and 4% of the next $1M and 3% of the next $1.5M.
Pricing Resources
Learn more about our pricing and why it's the best value in New Zealand below.
