Frequently Asked Questions
Below you will find a selection of common questions we get about TEAM Cloud and its capabilities. If you have any further questions don't hesitate to contact us here.
General
What is TEAM Cloud?
What is the difference between data residency, and data sovereignty?
There is a significant difference between residency and sovereignty of data. To help in understanding the difference, please visit: https://teamcloud.nz/sovereignty
Note that some hyperscalers operating in New Zealand claim to have Data Sovereign solutions but they do not. This is because they are not exclusively governed by the laws of New Zealand but rather are governed by the laws in the country where their head office is located or that of their parent company.
What is the meaning of an Autonomous Database and why is the beneficial to our customers?
Oracle Autonomous Database is a fully automated service that makes it easy for an organisation to develop and deploy application workloads, regardless of the complexity, scale, or criticality. It can relieve your DBAs of mundane tasks allowing them to concentrate on more value-added activities.
Is TEAM Cloud going to offer Private Cloud in addition to public cloud services?
TEAM Cloud is a private enterprise cloud, powered by Oracle Cloud.
Timeline for PaaS and Saas?
IaaS & PaaS are available in August 2024 and SaaS will be announced in the near future.
What is the relationship between TEAM IM and TEAM Cloud?
TEAM Cloud is a brand and division of TEAM IM. TEAM Cloud is providing the Oracle OCI Cloud in New Zealand and TEAM IM offers wrap-around services to customers and partners as required.
Is TEAM Cloud just for Oracle customers?
No. TEAM Cloud Infrastructure as a Service (IaaS) is for any workload, not just Oracle. Any IaaS workload can reside and run on TEAM Cloud's infrastructure and if a customer chooses TEAM Cloud for their IaaS workloads, they will gain the benefits of our low latency, sovereign, sustainable cloud.
TEAM Cloud also offers PaaS services and SaaS will be available in the future.
Any restrictions on non-Oracle workloads on TEAM Cloud?
No restrictions. TEAM Cloud Infrastructure as a Service (IaaS) is for any workload, not just Oracle
Will data be stored or processed exclusively in New Zealand?
Yes. Data will be resident in New Zealand. TEAM Cloud's two regions are contained with TEAM Cloud's New Zealand realm. Processing will be undertaken in New Zealand. By exception and if the customer desires it, they may integrate their New Zealand workloads with regions outside New Zealand. This is at the customers discretion.
What visibility does TEAM Cloud have of Customer data?
No visibility, unless the customer permits or requires TEAM Cloud to assist them.
What country’s laws govern TEAM Cloud and my data?
New Zealand.
How many regions are there in TEAM Cloud?
TEAM Cloud has two sovereign data centres (Auckland West and Auckland North).
What security is built into TEAM Cloud?
TEAM Cloud’s security, built using Oracle Cloud Infrastructure (OCI), starts with a zero-trust architecture. This means that not only are tenants isolated from one another, but they’re also isolated from TEAM and vice versa. The virtual networking layer means we don't oversubscribe, so every resource gets maximum bandwidth without contention from other tenants. Oracle is the first cloud provider to implement layer 2 network virtualisation, which enables customers to natively run VMware underneath enterprise applications in TEAM’s cloud and supports other key requirements such as clustered databases for HA.
This isolated network virtualisation plays a role in this clean separation, as does a custom hardware root of trust to reimage every instance prior to a new customer receiving it. Above TEAM Cloud’s core infrastructure are layer upon layer of defences, including default data encryption, least-privilege identity and access management, and granular resource and network control all the way out to the edge. Oracle also has strict code security development and deployment processes, a full compliance team that is constantly auditing new regions and services, and a round-the-clock security operations centre to guard against threats. Oracle Cloud Infrastructure is compliant with more than 80 global, regional, and industry standards, including SOC, ISO, PCI-DSS, HIPAA, FedRAMP, IL-5, GDPR, and more. The combination of secure architecture, technology, development, and processes provides a more secure environment than most on-premises facilities, as well as other clouds.
CISOs might find the following Oracle article interesting.
https://www.ateam-oracle.com/post/ciso-perspectives-oci-certification-best-practices
Pricing / Licensing
How does current Oracle on prem licensing get utlised in TEAM Cloud (BYO Licensing)?
Oracle users may bring their on-premise current licenses to TEAM Cloud IaaS (known as BYOL). TEAM Cloud will work alongside the customer or partner during the data migration planning discussion around the options.
Does a customer need to get additional Oracle licences if they move my workload from Oracle to TEAM IM?
No. Oracle users may bring their on-premise license to TEAM Cloud IaaS (known as BYOL).
Technical
What will the latency be between the TEAM Cloud regions?
Less than 0.5 milli seconds.
Do TEAM Cloud provide a bare-metal option?
Yes. Customers can install their own services and software stack on OCI bare metal.
Does TEAM Cloud provide Exadata?
Exadata services are available from TEAM Cloud.
Can we provide Dataguard replication between TEAM Cloud and Oracle Cloud overseas?
Yes, we can. For example, you could have your production workload in New Zealand and DR in Australia.
Migration
What migration services are available and can a partner white-label this service as part of their service? Or does TEAM Cloud provide migration services?
TEAM IM can provide migration services supported by Oracle using Oracle's best practice, migration tools and assessments. Partners may also to provide these services where an existing partner relationship exists. However, if a customer or partner lacks the capability or scale to offer such services, they can bundle TEAM IM's migration services as a complete solution.
Is the migration a straight lift and shift from a current OCI tenancy?
We can move workloads from public OCI tenancies into our sovereign tenancy, seamlessly and easily. We can also move workloads from other hyperscalers and on-premise into TEAM Cloud, to allow customers to take advantage of the NZ OCI sovereign, low latency, sustainable cloud.
Partnering
How does someone become a partner of TEAM Cloud and what services can a partner offer?
To become a partner of TEAM Cloud please contact Jason Barcham (jason.barcham@teamim.nz) or Amanda Watson (amanda.watson@teamim.nz) to discuss the onboarding process and the benefits of becoming a partner.
What is the difference between a Channel Partner and an Eco-Partner?
What collateral is available to share with our customer and to understand the cloud services available?
Website will be expanded over time and a TEAM Cloud portal created for our partners. Here they will be able to go in and find marketing and sales collateral that will assist their sales, technical, and presales teams to understand the cloud services that are available and share that information with their customers. There will also be a technical support part of the portal.
Competitive
Oracle Database on Azure, what does this mean?
Microsoft offers Oracle on AZURE in some international locations, however there are no plans to have database on Azure in NZ.
Egress costs vs Ingress Costs (Competitive)
Can a customer put their own (e.g. specialised) hardware into TEAM Cloud’s DC?
No. However they can install and run systems on OCI bare metal if that suits their purposes.